Welcome to Gluckscare Pharmaceuticals Private Limited. Your privacy and data protection are fundamental to our operations. This Privacy Policy describes how we collect, use, process, store, and protect your personal information in compliance with applicable data protection laws and regulations.
1. Scope and Application
This Privacy Policy applies to all interactions with Gluckscare Pharmaceuticals, including:
- Our website at www.gluckscare.com
- Mobile applications and digital platforms
- Healthcare services and pharmaceutical products
- Customer support and communication channels
- Business partnerships and vendor relationships
By accessing our services or providing your information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information Collection
2.1 Personal Information
We collect personal information that you voluntarily provide, including:
Contact Information:
- Full name and title
- Email address
- Phone and mobile numbers
- Postal and billing addresses
Professional Information:
- Company/organization name
- Job title and department
- Professional licenses (if applicable)
- Healthcare provider credentials
2.2 Health and Medical Information
Sensitive Data Notice: We may collect health-related information only when explicitly provided and with your express consent for legitimate healthcare purposes.
- Medical history and conditions
- Prescription and medication information
- Healthcare provider interactions
- Treatment outcomes and feedback
2.3 Technical and Usage Data
We automatically collect technical information, including:
- IP address and geographic location
- Device information (type, model, operating system)
- Browser type, version, and settings
- Website navigation patterns and user interactions
- Session duration and frequency of visits
- Referral sources and search terms
2.4 Cookies and Tracking Technologies
We utilize various tracking technologies:
| Type | Purpose | Duration |
|---|
| Essential Cookies | Website functionality | Session |
| Analytics Cookies | Usage analysis and improvement | 2 years |
| Marketing Cookies | Personalized content delivery | 1 year |
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations to you
- Legitimate Interest: For business operations, security, and service improvement
- Legal Compliance: To meet regulatory and legal requirements in the pharmaceutical industry
- Vital Interest: To protect health and safety when necessary
4. Information Usage
Primary Purposes:
- Service delivery and customer support
- Order processing and fulfillment
- Quality assurance and safety monitoring
- Regulatory compliance and reporting
- Research and development activities
Secondary Purposes:
- Marketing and promotional communications
- Website analytics and optimization
- Fraud prevention and security measures
- Business intelligence and strategic planning
- Training and educational purposes
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Authorized Service Providers: IT services, payment processors, logistics partners, and marketing agencies under strict confidentiality agreements
- Healthcare Partners: Licensed healthcare providers, hospitals, and medical institutions for treatment coordination
- Regulatory Bodies: Government agencies, health authorities, and regulatory organizations as required by law
- Legal Compliance: Law enforcement, courts, or legal counsel when mandated by legal proceedings
- Business Transitions: In case of merger, acquisition, or asset transfer, with appropriate data protection safeguards
6. Location Data and Background Access
Location Data Collection and Usage
At GlucksCare, we are committed to safeguarding your privacy and being transparent about the collection and use of your personal data.
To ensure effective business operations, our app collects background location data for the purpose of tracking sales personnel visits to hospitals, clinics, and stockists. This data is collected even when the app is closed, allowing us to maintain accuracy in visit logs and calculate relevant expenses with full transparency.
Why We Collect Background Location Data
- Track Sales Visits: We use location data to monitor and confirm that our sales team is visiting the correct hospitals, clinics, and stockists, ensuring all visits are properly documented.
- Expense Calculation: Background location data is also used to calculate expenses tied to these visits, ensuring accurate and transparent business operations.
What Data We Collect
- Precise Location: We collect GPS coordinates and other location data, even when the app is in the background or closed, to accurately track visits and assess expenses.
How We Use Your Data
- Tracking sales visits to designated locations.
- Verifying the accuracy of visits and location data.
- Calculating and evaluating business-related expenses.
No Sharing with Third Parties: We do not share or sell your location data to third parties. It is used solely within our organization to enhance operational efficiency and ensure transparency.
Control Over Your Location Data
- Manage Permissions: You can manage location permissions through your device settings at any time. Disabling background location access may limit certain app features, such as visit tracking and expense calculation.
- Transparency: We will notify you before collecting location data and will request your consent prior to accessing your background location.
By using our app, you consent to the collection and use of your location data for the purposes outlined above. For any questions or concerns, please contact us at care@gluckscare.com.
Location Services Notice
Our mobile applications may collect precise location data, including when the app is running in the background or closed. This enables:
- Emergency service notifications and healthcare alerts
- Pharmacy location services and delivery optimization
- Compliance monitoring for controlled substances
- Epidemiological research and public health initiatives
You can modify location permissions through your device settings. Some features may be unavailable if location access is denied.
7. Data Security and Protection
We implement comprehensive security measures including:
Technical Safeguards:
- 256-bit SSL/TLS encryption
- Multi-factor authentication systems
- Regular security audits and penetration testing
- Secure cloud infrastructure with backup systems
Administrative Safeguards:
- Role-based access controls
- Employee training and confidentiality agreements
- Incident response and breach notification procedures
- Regular compliance assessments
8. Data Retention
We retain your information for the following periods:
| Data Type | Retention Period | Legal Basis |
|---|
| Customer Records | 7 years after last interaction | Regulatory compliance |
| Health Information | As required by healthcare laws | Medical record regulations |
| Marketing Data | Until consent withdrawal | Consent-based |
9. Your Rights and Control
You have the following rights regarding your personal information:
Access Rights:
- Request copies of your data
- Information about processing purposes
- Details of data recipients
Control Rights:
- Correct inaccurate information
- Delete personal data (right to erasure)
- Restrict or object to processing
How to Exercise Your Rights:
To exercise any of these rights, please contact our Data Protection Officer using the contact information below. We will respond within 30 days of receiving your request.
10. International Transfers
If we transfer your data internationally, we ensure appropriate safeguards through standard contractual clauses, adequacy decisions, or other approved mechanisms as required by applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or website notice at least 30 days before the effective date.
13. Contact Information
General Inquiries:
Gluckscare Pharmaceuticals Private Limited
Office No. T3-236, Plot No. 11, Golden-I, Block T3
Techzone IV, Bishrakh, Greater Noida West
Noida, Gautam Buddha Nagar
Uttar Pradesh 201306, India
📧 Email: care@gluckscare.com
📞 Phone: 993964486
This Privacy Policy is governed by the laws of India and applicable international data protection regulations.
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